3 Chase UR travel portal glitches & how to get around them

In just a couple of hours of searching for flights last night using the Chase Ultimate Rewards travel portal, I ran into three different glitches.

Here they are:

1. Want to do a search with results from all fare classes? Select the “All Classes” option in your search, and there’s a good chance you won’t in fact get all classes as results.

I was searching for a red-eye flight, and I wasn’t getting many options in the points-price range I was hoping for.

Fix: I tried searching under “Premium Economy,” and suddenly there were some Delta Comfort+ (premium economy) flights that were not there when I searched under “All Classes.”

Screen Shot 2018-01-31 at 8.26.27 PM

For example, here’s another Delta All Classes search, sorted in order of increasing price:

Screen Shot 2018-01-31 at 8.23.18 PM

But when I do the same search as “Premium Economy,” this option shows up:

Screen Shot 2018-01-31 at 8.22.09 PM

That’s a one-stop, 7-hour Delta Comfort+ itinerary that’s cheaper than the two-stop, 14-hour regular economy itinerary that showed up in the All Classes search.

2. Basic Economy when searching as a round trip, but regular economy for the same price when searching as one-ways??

No one wants to fly Basic Economy if it can be avoided.

Frequent Miler did a whole post on how to avoid basic economy fares when using points.

Unfortunately Chase doesn’t yet give you the option of filtering Basic Economy flights out of your economy searches.

*Update Feb. 4: Chase just added the option to let you filter out basic economy flights. Exclude them by clicking here in the upper right of your search results:

Screen Shot 2018-02-04 at 4.41.56 PM

One of the cheapest round trips for the dates I was searching yesterday was a United Airlines Basic Economy option.

I didn’t want to fly Basic because I would neither be able to select my seat nor have that minuscule chance of an upgrade that comes with my United Silver status.

Fix: I tried searching the flights as one-ways instead of round trips, and, strangely, I found the same flights, for the same price, but as regular economy flights instead of Basic.

I realized this problem is partially United’s fault, because when I searched the same flights on United.com I found a Basic and non-Basic option for the same price.

Screen Shot 2018-01-31 at 8.15.39 PM

I’ve heard tales of United Basic Economy tickets being listed as more expensive than regular economy tickets, so United definitely has glitches of its own.

3. Disappearing flights.

I ran into this problem when I went back to book a flight that I had found (and taken a screenshot of) in a search maybe 30 minutes earlier.

But the flight was gone.

I did the same exact simple search parameters as before, even applying a few different search filters, but I couldn’t get the flight to show up again so I could book it.

Fix: No joke, I signed out of my account, then signed back in & did the same search, and the flight showed up again.

Overall

The Chase UR portal is a good option for booking flights, especially if you have a Sapphire Reserve card that makes your points worth a flat 1.5 cents each.

You can get good value out of your points without having to transfer them around, and you earn airline miles on the flights (unlike when you use airline miles to buy an award flight — no earning miles there).

But it’s glitchy.

Side note: To use the Chase UR portal, you need to have a Chase credit card that earns UR points.

If you’ve found any UR glitches or fixes, please consider sharing them below.

Thanks for stopping by!

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