Here’s everything you’d want to know about booking a Frontier flight over the phone

So this is a niche topic, so what?

Frontier gave me a $100 voucher recently because they canceled my flight three months out.

The voucher kept failing to apply when I tried to use it today, so I saw no choice but to call them up and try booking the flight by phone.

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I’ve used Frontier vouchers before, but it didn’t work this time.

Frontier’s call center is open 24/7:

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There is a $10 fee for booking over the phone, but that is waived for elite members.

As a reminder, here are the elite benefits:

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All this could be yours. Just survive flying 20k Frontier miles in a year.

So I call them up.

You enter the initial details of the flight (dates, destination, # of passengers) with an automated system, then you wait to speak to a representative.

After about three minutes, a nice fellow came on the line and confirmed all my flight details.

After he told me the price, I let him know that I had a voucher, and that I was an elite member so the $10 phone fee should be waived.

After a brief hold, he took down my loyalty number and waived the fee with no issue.

After another brief hold, he asked me my seating preference.

For some reason the seat I wanted in Row 12 wasn’t appearing as a free option for him, even though it did for me online (as an Elite member).

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He booked me a window seat in Row 5 instead, and I was able to edit it to Row 12 after the booking was complete.

I’m not sure why, but he was able to successfully apply the $100 voucher.

It’s possible it wasn’t working for me online because I was selecting that Row 12 seat that appeared as unavailable (or not free) in their back-end system.

Out of curiosity, I asked him where his office was located.

“We’re all over the world sir, but I am in South America,” he said.

“Oh cool, which country?”

“I am in Colombia.”

He sounded happy to answer a question that wasn’t related to a booking.

In total, the call took 28 minutes, but it was worth it to save ~$250 flying across the country.

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I don’t know if I’m the luckiest guy on earth or what, but I continually fail to encounter the horrible customer service from Frontier that you hear about in the news.

Frontier is an ultra-low-cost carrier though, so there are technical glitches more often than with the bigger airlines.

Sometimes that’s a good thing (mistake fares), sometimes that’s a bad thing (website doesn’t work, so you have to call in).

Want to read more about Frontier? Check out our Topics page here.

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